Transparent Pricing
One clean price. Everything included. No hidden fees.
$99/month when billed annually
- Up to 10 users
- Basic helpdesk ticketing
- Email support
- Ticket automation
- Basic reporting
- 1 AI agent
- Standard support
$199/month when billed annually
- Up to 50 users
- Advanced helpdesk ticketing
- 24/7 phone & email support
- AI-powered automation
- Advanced reporting & analytics
- 5 AI agents
- Custom workflows
- Knowledge base integration
$299/month when billed annually
- Unlimited users
- Full helpdesk suite
- 24/7 priority support
- Advanced AI automation
- Custom reporting & dashboards
- Unlimited AI agents
- Advanced workflows & integrations
- Dedicated account manager
Enhance Your Plan
$35–40 PUPM
Microsoft 365 Copilot
AI-powered productivity
$6–8 PUPM
Defender for Office 365
Advanced email security
$12–15 PUPM
Entra ID Plan 2
Zero Trust identity
$10–15 PUPM
Teams Premium / Phone
Enhanced collaboration
The GigitekAI Elite Network
Enterprise AI plan clients get exclusive access to the GigitekAI Elite Network — a private Microsoft Teams community where MSP leaders, IT architects, and AI-first business owners share strategies, get early access to new tools, and connect directly with Harry and the GigitekAI team.
Private Teams Community
Dedicated channel in the GigitekAI Elite Microsoft Teams workspace. Direct access to Harry and the engineering team.
Early Access to AI Tools
Be first to test new AI agents, automation workflows, and Copilot integrations before general release.
Monthly AI Strategy Sessions
Live virtual roundtables with GigitekAI architects covering AI trends, M365 roadmap, and Zero Trust strategy.
Peer Security Intelligence
Real-time threat sharing between Elite members. When one client sees a new attack vector, everyone benefits.
Custom Agent Requests
Elite members can submit custom AI agent workflow requests — prioritized in our development queue.
Exclusive Vendor Pricing
Access to negotiated rates on Microsoft, Sherweb, and partner products available only to Elite tier clients.
Frequently Asked Questions
What's included in the base price?
All tiers include Microsoft 365 licenses, 24/7 AI-powered helpdesk, monitoring, patching, and our complete Sherweb security stack (ConnectSecure, DefensX, Harmony/Avanan, NordLayer, NordPass, NordStellar, Afi backup).
Can I add Copilot to any tier?
Yes! Microsoft 365 Copilot is available as an add-on for $35–$40 PUPM on any tier. We recommend it for Professional and Enterprise tiers.
Do you offer discounts for annual commitments?
Our annual pricing is already discounted. Monthly billing adds approximately 20% to account for payment processing and flexibility.
What if my team size changes?
We scale with you. Your pricing adjusts based on actual user count each month. No long-term lock-in required.
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24/7 Managed IT Services Pricing FAQ
Find answers to common questions about our service tiers and pricing
Ready to get started?
Schedule a free IT assessment or contact our sales team for a custom quote tailored to your business.