24/7 Managed Help Desk Pricing
Flat monthly per-user rates with no hidden fees, no per-ticket charges, and no surprise invoices.
Professional Plan Total:
$14,280/year
Essential
Perfect for small teams getting started
Minimum 10 users • Billed monthly
What's Included:
Not Included:
Professional
Our most popular plan - best value
Minimum 10 users • Billed monthly
What's Included:
Not Included:
Elite
Enterprise-grade support with advanced security
Minimum 10 users • Billed monthly
What's Included:
Volume Pricing & Special Offers
Save more with volume discounts and annual prepayment options.
Understanding Annual Pricing
The annual costs shown in the table are calculated for 10 users (the minimum). For example, Professional plan: $119/user/month × 12 months × 10 users = $14,280/year. When you toggle to annual billing, an additional 10% discount is applied, reducing this to $12,852/year. For custom deployments with different user counts, contact our sales team for a tailored quote.
| Feature | Essential $69 | Professional $119 | Elite $189 |
|---|---|---|---|
| Support & Response | |||
| Remote Support Hours | 8am–6pm | 24/7 | 24/7 |
| Live Help Desk | |||
| Critical Response SLA | 4 hours | 15 minutes | 15 minutes |
| Ticket-Based Support | |||
| Infrastructure & Security | |||
| Endpoint Security & Antivirus | |||
| 24/7 System Monitoring | |||
| Automated Patch Management | |||
| Backup & Disaster Recovery | Yes (Immutable) | ||
| Advanced Threat Detection | |||
| Strategic Services | |||
| vCIO Consulting | Quarterly | ||
| Compliance Support | HIPAA/SOC2 | ||
| Security Assessments | |||
| Pricing | |||
| Monthly Cost per User | $69 | $119 | $189 |
| Annual Cost (10 users) | $8280 | $14280 | $22680 |
| Minimum Users | 10 users | 10 users | 10 users |
Frequently Asked Questions
Can I change plans anytime?
Yes. You can upgrade, downgrade, or cancel your plan with 30 days' notice. No long-term contracts required.
What's included in support hours?
Phone, email, remote support, and ticket-based troubleshooting. Emergency support available 24/7 for all plans.
Do you offer custom pricing?
Absolutely. For organizations with 100+ users or specialized needs, we provide tailored quotes. Contact our sales team.
Is there a setup or onboarding fee?
Standard onboarding is $50/user (waived for 25+ seats). This covers initial setup, training, and system configuration.
Why Choose GigitekAI?
Uptime SLA
Enterprise-grade infrastructure with redundancy and failover systems.
Critical Response
Immediate response to critical issues on Professional and Elite plans.
Vendor Partnerships
Integrated solutions from Microsoft, ConnectSecure, Commvault, and more.
Ready to get started?
Schedule a discovery call today to get a custom quote based on your exact user count, infrastructure, and compliance needs. All plans can be tailored to your environment.