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Printer Won't Print - Network Printer Offline
You're trying to print but the printer shows as "Offline" or your print job does…
Wired Connection (Ethernet) Not Working
Your computer is plugged into an ethernet cable but has no internet connection. …
Computer Runs Very Slow - Everything is Lagging
Your computer is slow to respond, programs take forever to open, and everything …
Keyboard or Mouse Not Working
Your keyboard or mouse isn't responding, or keys/clicks don't register. For Wire…
How to Troubleshoot a Slow or Unresponsive Computer
A slow computer can significantly impact productivity. This guide covers common …
How to Submit a Support Ticket to GigitekAI Helpdesk
The GigitekAI helpdesk ticketing system is the primary way to request IT support…
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Printer Won't Print - Network Printer Offline
You're trying to print but the printer shows as "Offline" or your print job doesn't go through. - Make sure the printer is turned on - Look for a power light - …
Wired Connection (Ethernet) Not Working
Your computer is plugged into an ethernet cable but has no internet connection. - Look at both ends of the ethernet cable - Make sure it's firmly plugged into y…
Computer Runs Very Slow - Everything is Lagging
Your computer is slow to respond, programs take forever to open, and everything feels sluggish. 1. Look at the taskbar 2. Close any programs you're not using 3.…
How to Submit a Support Ticket to GigitekAI Helpdesk
The GigitekAI helpdesk ticketing system is the primary way to request IT support, report issues, and track the status of your requests. | Method | Best For | Av…
Outlook Status Bar Shows Disconnected Warning
Article ID: USR-192 Symptoms: Outlook inbox has not received new mail for hours and shows Disconnected in the status bar. Root Cause: App connection loops dropp…
Data Classification and Handling Policy — Quick Reference
GigitekAI uses Microsoft Purview sensitivity labels to classify and protect company data. This guide explains the classification levels and how to handle each t…
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188 published articles
Wired Connection (Ethernet) Not Working
Your computer is plugged into an ethernet cable but has no internet connection. - Look at both ends of the ethernet cable - Make sure it's firmly plugged into y…
Printer Won't Print - Network Printer Offline
You're trying to print but the printer shows as "Offline" or your print job doesn't go through. - Make sure the printer is turned on - Look for a power light - …
Computer Runs Very Slow - Everything is Lagging
Your computer is slow to respond, programs take forever to open, and everything feels sluggish. 1. Look at the taskbar 2. Close any programs you're not using 3.…
How to Troubleshoot a Slow or Unresponsive Computer
A slow computer can significantly impact productivity. This guide covers common causes and step-by-step fixes. 1. Save all open work 2. Click Start > Power > Re…
How to Submit a Support Ticket to GigitekAI Helpdesk
The GigitekAI helpdesk ticketing system is the primary way to request IT support, report issues, and track the status of your requests. | Method | Best For | Av…
Outlook Status Bar Shows Disconnected Warning
Article ID: USR-192 Symptoms: Outlook inbox has not received new mail for hours and shows Disconnected in the status bar. Root Cause: App connection loops dropp…
Keyboard or Mouse Not Working
Your keyboard or mouse isn't responding, or keys/clicks don't register. For Wired Devices: - Make sure the cable is firmly plugged into your computer - Try a di…
Websites Won't Load - 'Cannot Reach This Page' Error
You're trying to visit a website but get an error message like "This site can't be reached" or "ERR_NAME_NOT_RESOLVED". 1. Click the Wi-Fi icon in the bottom ri…
Webcam Not Detected - Camera Not Working
Your webcam isn't showing up in Teams, Zoom, or other video apps, or Windows doesn't recognize it. - If it's a USB webcam, make sure it's plugged into a USB por…
USB Devices Not Recognized - Keyboard, Mouse, or USB Drive
You plugged in a USB device (keyboard, mouse, external drive) but Windows doesn't recognize it or show it as connected. - Your computer has multiple USB ports -…
Data Classification and Handling Policy — Quick Reference
GigitekAI uses Microsoft Purview sensitivity labels to classify and protect company data. This guide explains the classification levels and how to handle each t…
Headphones or Speakers Not Working
You plugged in headphones or speakers but you hear no sound, or Windows doesn't recognize them. 1. Click the speaker icon in the bottom right corner 2. Make sur…
Second Monitor Won't Connect or Display
You plugged in a second monitor but it shows "No Signal" or Windows doesn't recognize it. - Make sure the cable is firmly plugged into both the monitor and comp…
Understanding SLA Response Times and Escalation Procedures
GigitekAI's Service Level Agreements (SLAs) define the expected response and resolution times for different types of support requests. - Response Time: How quic…
Laptop Battery Draining Too Fast
Your laptop battery goes from full to empty much faster than it used to (less than 2 hours). 1. Look at the bottom right corner of your screen 2. Close any prog…
Screen Resolution is Blurry or Wrong Size
Your screen looks blurry, text is too small or too large, or the resolution seems wrong. 1. Right-click on your desktop 2. Select "Display Settings" 3. Look at …
Microphone Not Working in Teams or Zoom
Your microphone isn't picking up sound in Teams, Zoom, or other video apps, or people can't hear you. In Teams: 1. Look at the bottom of your screen during a ca…
How to Identify and Report a Phishing Email
Phishing emails are fraudulent messages designed to steal credentials, install malware, or trick you into taking harmful actions. Knowing how to identify and re…
How to Set Up Email Signatures in Microsoft 365 (Organization-Wide)
This guide covers how to deploy consistent email signatures across the organization using Exchange Online transport rules or third-party signature management to…
Office Wi-Fi Keeps Disconnecting
You're connected to the office Wi-Fi but it keeps dropping and reconnecting, or you lose internet access randomly. - Wi-Fi signals are blocked by walls, metal, …
Internet Speed is Slow - Pages Take Forever to Load
Websites and apps are loading very slowly, or you're experiencing lag when browsing. 1. Look at the bottom right corner (system tray) 2. Close any programs you'…
My Computer Won't Start - Black Screen
Your computer is powered on but shows a completely black screen with no Windows logo or activity. - Make sure the power cable is firmly plugged into both the co…
Laptop Won't Charge - Battery Not Charging
Your laptop is plugged in but the battery isn't charging, or the charging light isn't on. - Look at the charging cable for damage (cuts, fraying, bent connector…
Bluetooth Device Won't Pair or Connect
Your Bluetooth device (headphones, mouse, keyboard) won't pair with your computer or keeps disconnecting. 1. Click the network icon in the bottom right 2. Look …
Showing 1–24 of 188 articles
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